PRIVACY POLICY

Your privacy and data

The law is changing due to the The General Data Protection Regulation (GDPR). Our customers’ personal data has always been kept safe, never shared with any third party & we have always respected our customers’ privacy.

How we use your data

If you have contacted West London Dermatology Centre via a contact form on this website, this information is sent directly to the relevant email address. We use return email addresses only to answer the email we receive. We only receive the name, email address, business address & phone number supplied by you. We do not request or store any financial information.

West London Dermatology Centre is committed to protecting and respecting your privacy. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

We never use or share the personally identifiable information provided online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

MARKETING COMMUNICATIONS

If you have booked a treatment with us in the past, or have signed up to our newsletter, we may have included you in our email newsletter. There is always an unsubscribe link on every email newsletter that we send, but if you would like to be removed from all marketing communications, please enter your details below:
 

REMOVE YOUR PERSONAL DATA FROM ALL COMMUNICATIONS:


Cookies

This web site uses cookies in a number of ways which are as follows:

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features

Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different products and complete enquiry forms quickly.

Complementary Site Features

The site may also use cookies for certain complementary purposes such as showing you the product that you last looked at on the homepage. All these functions are designed to improve your experience of using the site. If you don’t want this site to place cookies on your device you can disable these using your Internet Browser settings.


Your right to complain

West London Dermatology Centre endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, West London Dermatology Centre will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Medical Receptionist and you will receive communication within 7 working days in order to promptly resolve your complaint.

The first stage of the complaint will be to invite you to attend a meeting for an additional consultation with the therapist involved in your treatment; the aim of this meeting will be to resolve any issues you have. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this therapist, the clinic’s Medical Receptionist will review your case.

The second stage of the complaint will be managed by the UK Business Development Manager and reported to the Managing Director, if the complaint cannot be resolved locally. The UK Business Development Manager will make every effort to meet you direct to resolve the issue. If you are dissatisfied with the results of this process and the final response, you have recourse to independent external adjudication.

The emphasis in this Complaints Procedure is on informality, with the object of solving problems quickly, simply and fairly. It is hoped that the great majority of issues can be settled amicably at the First Stage, and that complaints will only exceptionally reach the Second Stage.

Staff of The West London Dermatology Centre will respond promptly to written complaints and will also expect clients to keep to an agreed timetable for pursuing a complaint. We would expect all complaints to be resolved within 28 days.

Should you require any further information please contact us.